Drive Your Practice

How NOT To Do Customer Service

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In this video, I show you how a BAD customer service experience can turn your potential prospects, patients or clients OFF for life!

So it’s morning, we’re in a hurry, we went to this café, we have 15 minutes to eat our breakfast, we have talked to the staff and say we got to be in and out in 15 minutes can you do it? They ask us well it depends on what you’re having. So we said listen we just want some eggs. They said not a problem. We sit down 20 minutes later, we looked over the kitchen, nothings even cooked yet, we asked how it’s going to be, they say 5 more minutes. 10 more minutes later nothings been cooked.

If You Can’t – Refer Out

So here’s the problem, in my Ignition Coaching Program, what I talk to a lot of clients is never to say anything just to get a client to the door if you’re not going to deliver service, don’t say that you can. You best top actually refer out. Why do you want to do that? Because first of all you’re going to lose trust, and you lose respect, and number two, you’re going to get a bad reputation.

That’s today’s tip: The cause of bad customer service is that you’re not going to get repeat customers.

I’m Dr. Laurence Tham; this has been the tip of the week for Drive your Practice. I like you to like this video, I love you to subscribe to my YouTube channel, and also leave a comment or question below this particular video. I’ll see you next week for the next tip of the week.

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